Wow, Zell. Congratulations on being an uncaring, zealous bastard with no concern for anyone else! So someone is a bit rude. No real harm done. But the potential harm from her losing a job is enourmous.
Saying "too bad, she should be perfect all the time, and if she's not it's her fault if she gets fired" is incredibly selfish, stupid, and unrealistic. Nobody is perfect, and without knowing the reasoning behind her attitude you, nor anyone else, has any right to hope she gets fired.
If everyone got fired for being imperfect, then no one would have a job. Period.
Did I ever at any point say the employee had to be perfect? No, of course not. But an employee that works in a customer service position like a cashier should have the common decency not to take her attitude out on the customer.
What's so wrong with the thought that you should be able to go into a store without being belittled for no apparent reason?
I understand that people have bad days. I understand that people aren't going to be perfect, and note that at no point did I say people had to be "perfect". You added that part yourself. But at some point doesn't the employee have to take responsibility for their actions? There are a few things you CAN control and one of them is how you treat people.
You evidently believe that people should be perfect, all the time, no matter what. Otherwise you would have some sympathy for the cashier. You seem to have no problem sympathizing with Heazure because she had a bad day, yet you seem totally incapable of feeling any compassion for someone else who might have had a similarly bad, or worse, day.
Saying that "well, she works in retail, she should 'control her actions'" is laughable, because there's really not a lot to be 'controlled' in her actions. She didn't really do anything to belittle Heazure, she was simply not very friendly. The comment about the pen is a bit much, yeah, but some people are just like that. And she does have a point - it is her pen! Who knows - maybe she took Heazure asking "Do you have a pen?" in the wrong way. After all, Heazure was having a bad day. Maybe that carried over in her tone when she talked to the cashier. Trusting that she's "always polite" is all fine and dandy, but I challenge you to prove it. Everyone has a different perception of that, now don't they?
Really, I don't see a problem. That look of "disgust" was probably imagined, and even if not it did no harm to anyone. Whereas the woman losing her job could do real harm to several people. Is that really justified because she didn't treat Heazure like a God? She did her job - albiet not as well as she could have.
But you seem to be seeking perfection, and that's not going to happen.
No, it didn't. Like I said I am passive irl and I don't speak to strangers like I'm better than them. In fact when I went to the service desk several people cut in front of me but I said nothing.
Don't work retail. A company could seriously lose a lot of customers with people that think that way on their team. Seriously, my boss would have lynched me or anyone that did that to a customer. We wouldn't have got a warning, it'd be straight out the door.
I didn't say I wanted her to kiss my ass. I just want to be treated with decency! Like when I say "Hi" say "Hi" back and don't just stare at me like I'm an idiot for even acknowledging you're there. Treat me as I would treat you. The normal grocery store I go to I know a lot of the employees and they know me by name. I think of them as good friends and not someone thats giving me service. If this girl had not given me a bad first impression I probably would have even got to know her too. But no, she decided that I'd be the one to take out her bad day on.
And how the hell am I the bad guy here? All I did was go to the manager. I could have ripped her head off like all the other people in this town do. Believe me, I live in a town full of grumpy old people that always have something to bitch about. I've had an old guy throw something in my face when I told him "I'm sorry, sir, that's not the item that's on sale. I can show you the one that is though". In my opinion I acted rationally. And hoping she gets fired is not like I'm actually getting her fired. So calm the f*** down you biased morons. Shes not the victim, she caused the problem in the first place. Oh wait... I'm on WIC, thats why I'm the bad guy! I'm poor and can't afford formula for my child without help so I deserve to get bad service, is that it?!
And you're demanding for me to be perfect, so don't go on about how Zell is demanding that of the cashier. You're demanding that I not take what she said offensively and demanding that I don't react to the way she looked at my child(whether you say it happened or not). What am I supposed to do? Shut off my emotions completely like some kind of robot?
If anyone has anything new to say on this topic, let me know. We seem to be entering the repeat-ourselves stage.
I'm right and you're wrong. That is my opinion. You're welcome to your own.
However; should I stumble across you in a similar circumstance, don't be surprised if you end up with an exploding mail-box. I have no tolerance for intolerant people. Ironic? UckF you.
Wow you're right and everyone else is wrong then just because you say so. Good job. Apparently I said that she should be perfect even though I made it clear that that's NOT what I said.
So the fact that you think I didn't sympathize with the cashier equates to, I believe people should be perfect. That statement doesn't make any sense.
Of course there is, unless I'm mistaken she controls how she speaks with people right? When asked a question she can respond however she CHOOSES.
No she wasn't very friendly, nobody ever said you had to be friendly to work at a grocery store. You shouldn't be rude though even if you're arent friendly.
If it stopped here it wouldn't have been that big of a deal. Heazure and her boyfriend might have later shared a glance and thought that the cashier was kind of rude. But it didn't.
You can disagree with me if you choose. But personally, I think there was no reason for this.
So it's OK to assume that Heazure's not telling the truth, but it's not OK to assume that she is telling the truth. Gotcha. Your idea of harm and Heazure's idea of harm are obviously different.
I never said she had to treat Heazure "like a God", just without the rudeness.
It's not my decision or even Heazure's whether or not the woman gets to keep her job. That will be up to her boss. But if she DOES lose her job it won't be anyone's fault but her own.
Obviously this conversation is going nowhere. Bottom line is Heazure was offended and had a very unpleasant experience while going to the store. I am of the opinion that the cashier didn't have to be rude to her, if you don't think she was rude to her, great. We obviously have a different opinion.
I'm of the opinion that employees who interact with customers can do things like treat people with respect and control what they say to people. That's all. I'll go ahead and agree to disagree with you rather than arguing on and on when it's obvious that it'll go nowhere. I respect your right to have an opinion whatever that opinion may be.
I don't think there was any point in this thread where I made a personal attack against you was there? I was just stating my opinion since everyone was bashing on Heazure. It's amazing that in all your talk about me being uncaring, you can be so quick to call me an "uncaring, zealous bastard" just because I disagreed with you.
Don't bother trying anymore, Zell. It seems that everytime I have something I feel strongly about everyone seems to jump down my throat. Isn't the first time TRF has ganged up on me, now I remember why I had left this board in the first place. Its full of hippy-like idiots that are too biased to think about who was truly in the wrong. Kind of like the people that called the Vietnam vets baby killers when kids were pointing guns at them and they had no choice but to shoot.
Think about it from the point of view from a company owner. Not from the cashier's POV and not from mine. Do you think, as an owner, that you would like for your employees to act this way, in turn screwing with your money?
